top of page
Privacy Policy

Last updated: December 11, 2025

​

This Privacy Policy explains how ConnyAI (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you use www.conny.ai and the ConnyAI applications and related services (together, the “Service”), and what rights you have.

By using the Service, you agree to the collection and use of information as described in this Privacy Policy.

​

1. Company (Data Controller)

ConnyAI, SIA “bigdog.io”
Reg. no.: LV50103771391
Address: Gaiļezera 4-26, Rīga, LV-1079, Latvia
Email: team@conny.ai
Website: www.conny.ai
Phone: +37122489767

​

2. Definitions

  • Account: a unique account created for you to access parts of the Service.

  • Personal Data: information that identifies or can identify you.

  • Content Data: information you submit in the Service (e.g., chat messages, tasks, routines, notes).

  • Usage Data: data collected automatically when you use the Service.

  • Cookies: small files stored on your device (mainly on the website).

  • Service Provider: a third party that processes data on our behalf (e.g., hosting, analytics, support).

​

3. Data We Collect
3.1 Personal Data you provide

We may collect:

  • Email address

  • Name (first and last name)

  • Phone number (optional)

  • Account settings and preferences

3.2 Content Data (chat, tasks, routines)

When you use ConnyAI features, we process the content you choose to submit, including:

  • Chat messages and requests

  • Tasks, routines, reminders, notes, lists, and other planning content

  • Attachments or inputs you provide (if enabled)

Important: You control what you share. You do not have to provide sensitive information to use the Service.

3.3 Usage Data (automatic)

Usage Data may include:

  • IP address, device identifiers

  • Browser/app type and version

  • Operating system

  • Feature usage, timestamps, diagnostics, crash logs, performance data

3.4 Cookies and similar technologies (website)

We use cookies:

  • Essential cookies (security, login/session)

  • Preference cookies (e.g., language)

  • Analytics cookies (only where required and enabled via consent tools)

You can control cookies in your browser settings and (where available) via our cookie consent banner/settings.

3.5 Optional third-party integrations

If you choose to connect third-party services (for example, calendar providers), we process only the data needed for that integration within the scope you authorize (e.g., event details). You can disconnect an integration at any time.

​

4. How We Use Your Data

We use data to:

  • Provide and maintain the Service (accounts, core functionality)

  • Process your Content Data to generate responses and support planning features (e.g., routines, reminders)

  • Improve reliability, performance, and user experience (diagnostics, troubleshooting)

  • Keep the Service secure and prevent misuse or fraud

  • Communicate with you about service updates, security notices, and support requests

  • Comply with legal obligations and enforce our agreements

​

5. Legal Bases (EEA/UK users)

Where GDPR applies, we process personal data based on:

  • Contract (to provide the Service you request)

  • Legitimate interests (security, fraud prevention, service improvement)

  • Consent (where required, such as certain cookies; and where applicable for optional features)

  • Legal obligation (compliance with laws)

If your Content Data includes sensitive information, we process it only when permitted by law and with appropriate safeguards.

​

6. Sharing of Your Data

We may share personal data only in these cases:

  • With Service Providers who help us run the Service (e.g., hosting, analytics, customer support). They are allowed to process data only under our instructions and appropriate safeguards.

  • With integration providers when you enable a third-party integration and only to the extent needed to provide it.

  • Business transactions (e.g., merger, acquisition): data may be transferred as part of the transaction, with notice where required.

  • Legal requirements: if required by law or valid governmental request, or to protect rights, safety, and security.

We do not sell your personal data.

​

7. Retention

We keep personal data only as long as needed for the purposes in this Privacy Policy:

  • Account data: kept while your account is active; deleted or anonymized after account deletion, unless we must retain certain data for legal reasons.

  • Content Data: retained to provide the Service and continuity; you can request deletion (see Section 8).

  • Usage/diagnostic logs: retained for a limited period for security and troubleshooting, then deleted or anonymized.

  • Backups: may persist temporarily and are overwritten on a rolling basis.

​

8. Your Rights and Choices

You can request to:

  • Access the personal data we hold about you

  • Correct inaccurate data

  • Delete your data (where applicable)

  • Restrict or object to certain processing (where applicable)

  • Receive a copy of your data (data portability, where applicable)

  • Withdraw consent (where processing is based on consent)

To exercise your rights, e-mail team@conny.ai.

​

9. International Transfers

Your data may be processed in locations where we or our Service Providers operate. If we transfer personal data outside the European Economic Area, we use appropriate safeguards (for example, contractual protections) to protect your data.

​

10. Security

We use reasonable technical and organizational measures to protect personal data. However, no online service can guarantee 100% security.

​

11. Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.

​

12. Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing information.

​

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website and update the “Last updated” date. Material changes may be communicated via the Service or e-mail.

​

14. Contact Us

Email: team@conny.ai
Website: www.conny.ai
Phone: +37122489767
Address: Gaiļezera 4-26, Rīga, LV-1079, Latvia

bottom of page